miga's Privacy Policy

This privacy policy ("Policy") governs the data relationship between miga casino ("miga", "we", "our") and users of this platform ("you", "your"). This policy applies when you use the migacasino.cam website, register an account, or use any of our services.

"Personal information" means any information that can directly or indirectly identify you — such as your name, address, mobile number, email address, financial transaction details, and device information.

"Processing" means any operation performed on data, including collection, storage, modification, retrieval, use, disclosure, or deletion.

To learn more about our general terms of service, please read the Terms and Conditions, which cover the detailed terms for account use and services.

miga collects different types of information in different situations. The details are outlined by category below:

2.1 Registration and Account Information

When you open an account with miga, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Postal address and national ID or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

We keep transaction records at the time of deposits or withdrawals. Payments made via bKash, Nagad, Rocket, Upay, and bank transfer are recorded. We never store full card numbers or PINs.

2.3 Technical and Usage Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Logs of which pages you visited on the website and for how long
• Session duration and click patterns
• Device ID for mobile devices

2.4 Support and Communication Information

When you contact us via live chat or email, the details of that conversation may be stored for quality control and service improvement purposes.

miga uses collected data only for specific and legitimate purposes. Each purpose is clearly stated below:

3.1 Account Management and Service Delivery

Information is needed to create, verify, and manage your account. We use this data to handle logins, process transactions, provide bonuses, and maintain account security.

3.2 Identity Verification and Fraud Prevention

Identity verification is essential to ensure account security and to prevent unauthorized access and financial fraud. Information required to carry out the Know Your Customer (KYC) process in line with international standards is retained.

3.3 Customer Support

Our support team needs access to relevant account information to resolve your questions or issues. Conversation records are also used to review service quality.

3.4 Legal Compliance

Retaining certain information is mandatory in order to comply with applicable laws, regulations, and directives from regulatory authorities. Information may be disclosed upon valid orders from courts or competent authorities.

3.5 Service Improvement and Analytics

Anonymous statistical analysis is conducted to review the performance of the website and app and to improve the user experience.

miga follows industry-standard technical and procedural measures to keep your personal information secure.

4.1 Encryption and SSL Protection

Our website and all data transfers are secured with SSL encryption technology. As a result, all information passing between your browser and our servers remains unreadable to third parties.

4.2 Access Controls

Only staff members who need access to your information to perform their duties are permitted to view it. Strict authentication methods and access logging are in place.

4.3 Retention Period

Necessary information is retained while your account is active. Even after an account is closed, certain information must be kept for a defined period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.

miga does not sell your personal information for commercial purposes. However, limited data may be shared in the following circumstances:

5.1 Payment Providers

The minimum information required to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer. These organisations follow their own privacy policies.

5.2 Technology and Service Partners

Specific third-party technologies are used to keep the site running properly, such as server hosting, analytics tools, and fraud detection systems. Data protection obligations are ensured through agreements with these partners.

5.3 Legal Requirements

We may be required to disclose information to government or regulatory authorities pursuant to court orders, valid requests from investigative agencies, or applicable law.

5.4 Business Succession

In the event of a merger, acquisition, or restructuring of miga's business operations, relevant user data may be transferred to the successor entity. You will be notified in a timely manner of any such change.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and run the site's basic functions.
• Functional cookies: Used to remember your preferred language, theme, and settings.
• Analytical cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Security cookies: Help with fraud detection and account protection.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.

Every user registered with miga has the following rights regarding their own information:

7.1 Right to Access

You may request a copy of the personal information stored in your account at any time. This request must be made to our support team.

7.2 Right to Correction

You have the right to correct any information stored about you that is inaccurate or out of date. Corrections can be made directly through account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your data for specific purposes. The option to opt out of marketing communications is always available.

7.5 Right to Data Portability

You may request the data you have provided in a structured, readable format. Contact our support team to exercise this right.

Personal data protection is closely connected to responsible gaming. Reading our Responsible Gaming Guidelines will help you understand how we look after your overall wellbeing.

All miga services are for persons aged 21 and over. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and confirmed during the identity verification process.

If you suspect that a minor has accidentally opened an account, please notify our support team immediately. Steps will be taken to close that account and delete the associated information.

miga may revise this privacy policy from time to time in response to changes in business operations, technology, or legislation.

For significant changes, you will be notified at your registered email address or via the site's notification section. Continued use of the site after a revised policy is published will be taken to mean that you have accepted the change.

We keep previous versions of the policy on record. Contact the support team if you need to view an earlier version.

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Directly through the website, 24/7 in Bengali and English
• Email: [email protected]

For general questions, visit our FAQ section, where you will find answers on topics including accounts, payments, and security.

We are committed to responding to your requests or questions as quickly as possible.